Bilingual Customer Support & Back Office Outsourcing for U.S. Businesses
We automate repetitive tasks while our bilingual team handles cases that require judgment. Service scope, hours and costs are agreed with you.
Our services
Bilingual customer service, with or without AI
Our staff are trained in your product and provide support in English and Spanish. AI handles repetitive questions; people handle exceptions and cases that require judgment.
Inbound and outbound calls
From Bogotá, our team covers the business hours agreed for your US operation.
Chat, email and WhatsApp with automated responses 24/7
An assistant can respond to routine questions at any time and hand over cases to your team according to the service hours and escalation rules agreed with you.
Automated information recording and processing
Data is recorded in your systems through configured workflows. Our team reviews exceptions to help keep records accurate.
Invoice and order processing
We extract information from documents and record it in your systems. Our team reviews and resolves exceptions before processing.
Remote administrative support as part of your team
Calendars, email, documents and reports. We configure connections to your systems to reduce manual processing.
What our clients say
UVTeam’s intimate knowledge of our products is an important asset to us as they effectively provide a feedback loop that helps us implement new strategies and develop new products. Because of them, HoneyBee is able to provide world-class customer interactions & service. I look forward to counting on them as we expand our pay advance programs across the US.
«Our customers love you guys!!»
The UV Team has been absolutely incredible. As a startup, we’re essentially building the plane while flying it, and Dayana, Nat, and Rosana have been instrumental every step of the way. They’ve played a critical role in helping us establish and refine our systems and processes, executing them seamlessly while also providing exceptional support to our customers throughout their journey. On top of that, they’re an absolute joy to work with—bringing positivity, collaboration, and expertise to everything they do.
Quality and information security
Solutions tailored to your business
UVteam combines qualified professionals with automation and AI to help businesses manage their operations. Technology handles repetitive tasks, while our team focuses on cases that need human judgment. The company has operated since 2017; its founders have more than 30 years of experience in administration, customer service and project management.
Vision
To be a trusted partner for businesses improving and scaling their operations through qualified people, technology and AI.
We aim to build long-term relationships through flexible, reliable services that support our clients as their businesses evolve.
Mission
UVteam helps businesses improve customer service and operations through flexible outsourcing, back office support and AI-assisted automation.
We combine trained people, technology and documented processes so clients can focus on the work that matters most to their business.
Grow your business by delegating administrative tasks to UVteam
Delegate routine operations and give your team more time for customers and growth. UVteam supports customer service, lead management and administrative tasks through trained people and agreed processes, while you retain control.
Simplicity, efficiency and results
Our team works as an extension of yours, combining trained professionals and automation to support your operation. Technology handles repetitive work; people handle cases that need judgment, attention and human contact. We agree on your service standards, responsibilities and priorities before starting.
Tarifas flexibles y sin compromiso
Sustituciones garantizadas
Reducción de costes laborales
Automatización y optimización del tiempo
Adaptabilidad a las necesidades
Atención y mejora continua
Have a question about your operation?
An established business partner with flexible customer service and back office support
Our bilingual team combines human support with AI tools included in the service. We automate routine questions, data recording and document processing; people handle exceptions and cases that require judgment.
Tailored solutions
Implementation
Service delivery
Continuous improvement
Does your business face these challenges?
Staffing challenges and administrative complexity can slow down your operation. UVteam provides a team trained in your workflows, with automation for repetitive work and people for customer service, administrative tasks and exceptions. We agree on service scope, hours and continuity arrangements with you.
High staff turnover?
We assign staff suited to your operation and train them to handle customer requests within the scope agreed with you.
Difficulty finding qualified staff?
Our professionals receive ongoing training in your products, services and quality standards.
High workforce and infrastructure costs?
We provide assigned staff, backup arrangements and the tools required for the agreed service, with costs defined for your operation.
Not enough time to focus on growing your business?
Focus on your business and delegate agreed processes to our team. We automate suitable tasks and assign people to work that requires human judgment and attention.
Manual processes struggling to keep up?
As volumes grow, we automate repetitive tasks while our team supervises results and handles exceptions. Technology processes routine work; people handle cases that require human judgment.