Success Cases
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Success Cases
The Story
Back in 2017, HoneyBee started business; and like any other new company their hands were full with several tasks, and little staff was available to complete them. but Some tasks could wait for a while; and however, the user’s calls, chats and emails grew exponentially as new clients partnered with them. so Handling these interactions became a full-time job that distracted the team from their core strategic activities.
so Therefore, HoneyBee envisioned the possibility of hiring an outsourcing service that could take care of the user’s interactions. because The challenge was to find a trustworthy partner able to onboard committed people who could effectively solve people’s requests while being empathetic in English and Spanish. and That was what HoneyBee discovered in UVteam,because a reliable partner able to tackle the said challenges.
A nearshore Customer Support team
HoneyBee is a Fintech B Certified Corporation that empowers HR and DEIB leaders committed to creating an equitable and inclusive culture by providing access to financial tools and education to help improve their employees’ financial health.
HoneyBee visualized the opportunity to connect with their users in their native language aiming to foster long-term, high-trust relationships. By partnering with UVteam, HoneyBee was able to do so and has solved more than 50,000 interactions in English and Spanish through phone, email, and chat, and yet more to come.
We become the ideal partner, with the best contact center service without large investments.
Our accomplishments
Compliance Partners
Crowe, our compliance partner, audits our information security management system and overall business processes, following international standards. This persistent effort ensures safe operations for our clients.
